Using Glow's API data access to power Power Shaper
Background
Carbon Co-op is a community benefit society based in Greater Manchester, committed to reducing carbon emissions by empowering consumers to take control of their energy usage.
Their Power Shaper services allow consumers to track energy consumption, participate in demand-side response (DSR) events, and monitor the impact of home efficiency improvements. To deliver these services effectively, Carbon Co-op requires precise, real-time energy data, enabling them to adjust users' energy consumption based on grid demand while also giving people visual representation of their consumption patterns and the benefits of energy-saving measures.
About Carbon Co-op
- Community benefit society in Greater Manchester
- Focus on carbon emission reduction
- Power Shaper demand-side response services
- Consumer energy empowerment initiatives
Challenges
Data Accuracy and Availability
Retrieving granular energy consumption and cost data to provide to consumers whilst also enabling them to respond to DSR events, in a timely manner.
Quantifying Home Efficiency Improvements
Energy consumption data is needed to be compared to counterfactual baseline before and after retrofit, so that impact of energy saving improvements can be measured.
Customer Engagement
Without being able to provide consumers with visibility of their energy usage, engagement in DSR events would likely be lower. Through providing consumers with their data, allows for patterns to be identified and allows them to see the direct benefits of energy and carbon-saving solutions.
Solution
Glow Integration
Seamless Integration
Integrating both the Glow hardware (Consumer Access Device) and smart meter data services to Carbon Co-op enables them to access consumer energy data through Glow APIs, meaning actionable insight and timely adjustments can be made. Through Glow data services Carbon Co-op are also able to onboard new customers themselves.
Scalability
Staged pricing tiers gives Carbon Co-op the flexibility to scale their customer base over time.
Support & Security
Technical Support
To ensure a smooth experience with our service, Glow provides a Tier 1 Customer Support portal so Carbon Co-op can troubleshoot issues themselves. When escalation is required, the Glow customer service team offer responsive technical support.
Data Security & Compliance
Hildebrand's ISO 27001 certification and a DCC Other User licence provides confidence that all data handling adheres to the latest regulatory requirements.
Impact
Measurable Results
By utilising the Glow solution, Carbon Co-op have significantly enhanced their ability to report on carbon reductions and effectively quantify the emissions saved; through both DSR participation and home efficiency upgrades. The accessible, granular data provided to Power Shaper users improves engagement by enabling real-time responsiveness to DSR events, increasing both participation and impact.
"Glow's API data access has transformed how we deliver Power Shaper services. The real-time, granular data enables our community members to see the direct impact of their energy-saving actions and participate more effectively in demand-side response events."Carbon Co-op Team
Future
Glow has equipped Carbon Co-op with the tools necessary to accelerate their services and focus on their work towards their mission to reduce carbon emissions. With a scalable data service and effective technical support Carbon Co-op is assured they are able to meet their evolving needs whilst always working towards their mission to empower households in reducing energy consumption and carbon emissions. We look forward to the continued impactful actions we help to drive with Carbon Co-op.
