Hildebrand's privacy policy
Table of Contents
1. Introduction
At Hildebrand and Glow we respect the privacy of your information and will do our utmost to ensure that it is kept private. Our objective is to comply with the UK Data Protection Act of 2018 (the "Act") and the General Data Protection Regulation (GDPR) as it applies to the UK; we take all reasonable care to prevent any unauthorised access to your personal data.
Company Information: Glow is a trading name of Hildebrand Technology Limited, www.hildebrand.co.uk, Company Number 05577050
Glow provides applications (web sites, apps and APIs) to help households and businesses monitor and manage their energy consumption. We collect as little Personally Identifiable Information as possible about our customers and store that information in separate systems to their energy consumption data and related information (pricing, region of supply, etc.).
You need an account that is compatible with Glow to use our service; apps which are compatible include Bright and any other apps on the Apple App Store or Google Play Store where Hildebrand is the developer. When you first register to join Glow we collect your email address. This email address will only be used by ourselves to communicate with you about the Glow service – we will not use it to send you any other marketing material. Your email address will not be shared by us with any third parties or partner companies without your express permission to do so.
2. The Information We Collect and How We Use It
Other than your email address, the only other personal information we definitely collect from you will be your Meter Point Administration Number (MPAN), also known as your Supply Number. Depending on the app you are using, we may also ask questions based around your own energy consumption profile (for example size and type of your home or business) so that you can compare your energy consumption (anonymously) to people with similar profiles.
SMETS2 Meter Verification Requirements
If you have SMETS2 meters and are a direct customer of ours, to verify your identity we may ask you to submit the following verification information through the Bright App:
- Energy bill, Council Tax bill, Tenancy Agreement or other document proving occupancy
If you are not our direct customer, but using one of our Apps provided by your supplier, we may not need to collect all of the above information to verify your identity.
How We Use Your Personal Data
| Data Type | How We Use It |
|---|---|
| Email address | As the username which allows you to login to one of our applications, or to access our API's. To contact you for support related queries and occasionally to tell you about new products if you have 'Opted in' when you purchases from us on our online shop. |
| Optional energy consumption profile | To help us offer you added value services, for example allowing you to compare your consumption to similar profiles |
| Shipping address | To fulfil your order if you purchase hardware from us; this data is stored within Shopify's systems and never used by Hildebrand again |
| MPAN (smart meter customers only) | To associate your meter consumption data to your account |
| DCC enrolled meters verification data | To verify you have the right to ask us to associate your meter data to your account. The information is used only once to confirm your identity; once we have use it the data is stored (encrypted) in an separate environment for Audit purposes only (in line with our obligations as a DCC Other User to comply with the Smart Energy Code Administrator's requirements) |
Community Participation: Any data and comments you post to Glow (through forums and participation in any community groups) is posted at your own risk. The comments you make must meet acceptable criteria as defined within our Terms of Use. We reserve the right to remove posts which are inappropriate.
3. How We Protect Your Data
Security is at the core of all our activities. Hildebrand are ISO 27001 Certified (Certificate Number 10338-ISMS-001) and are a DCC Other User as approved by the Smart Energy Code Administrator.
Security Measures
- • Consumption data is transferred to our systems encrypted using HTTPS
- • Your consumption data is stored on Hildebrand's own servers within the UK
- • We do not share your personal data with any external organisation
- • We use reasonable endeavours to ensure that your data is not accessible by third parties with malign intent
4. How We Will Communicate with You
Company Communications
info@hildebrand.co.uk
Support Communications
support@hildebrand.co.uk
Security Notice: We will never ask you for your password via email.
We may also send you messages within one of our Apps.
5. Your Rights Over Your Data
You can contact us at any time and ask us to cut off your access to the service and to remove your email address from our database. You can also ask us to have your energy consumption data history removed from our database.
To exercise your rights: Please email support@hildebrand.co.uk
We retain your consumption data history to provide our customers with visibility of their consumption over time and to help us build analytic models to develop propositions that help customers manage their energy consumption more efficiently.
6. Cookies
We use a number of different cookies on our site. If you would like more information we recommend you read our Cookie Policy.
Currently we operate an 'implied consent' policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)
Shopping Cart
We use a third party provider, Shopify, to manage our online shop. Shopify's Privacy Policy is available here: https://www.shopify.com/legal/privacy/customers
Contact Information
For Questions or Concerns
Hildebrand Technology Ltd
4-5 Langham Place, London
London, London W1B 3DG
United Kingdom
Additional Information
• Hildebrand or Glow may send your email address and other personal information if necessary as a response to any legitimate request by authorities with which we must comply due to legal process.
• Hildebrand or Glow may amend this policy from time to time. The date of the latest version of this policy will be provided at the top of this page.
Where can I get further information? If you have any questions or concerns about our privacy policy or how we manage your data, please contact us using the information provided above.